We use problem solving in our daily lives, whether it is at work, home, or any other place where you communicate with others. Some techniques that we may use for solving problems are fractionation, framing, reframing, and common ground.
Fractionation is breaking down a complex issue into smaller manageable ones. We can do this at work by breaking up the issue and trying to fix one at a time.
Framing is when mediators ask questions that avoid blaming or the passing of judgments. We can do this at home or at school when we try to resolve an issue between people without making them feel like we are judging them.
Reframing is when mediators restate a negative comment from one party so that it sounds better and less negative so that the other party can view it differently. This can happen a lot with kids because they usually understand things differently if said by a different person in a different manner.
Common ground is when both parties communicate and find something they can equally agree on. This can be seen at the work place when employees and employers can find a common ground for the situation.
The way you explain the cycle of escalation is well developed. I feel that a personal example would have strengthen the post since you mention problem solving in daily lives. Anyways, you use real-life examples for describing each step. For instance, in a business situation we need to have common grounds like you stated. With common grounds, their is an agreement that all employees need to follow. This keeps a good connection with coworkers. When employees have a conflict they can route back to their agreement in order to handle situations in a business like matter. Handling situations in a business matter shows professionalism.
ReplyDeleteI felt that after reading your post it allowed me to have a better understanding of what these techniques are. I felt that you did a great job talking about common ground and its importance, because to me, out of all the techniques common ground is the most important. I feel that without common ground these techniques can essentially falter this whole process of mediation, because the goal is to come to a solution, and find a mutual agreement.
ReplyDeleteYou did a very good job of clearly stating how each technique works. After reading your post, I was better able to understand the techniques and how they could be useful. I believe that fractionation is one of the best ways to solve a problem because often times, there is a lot more to an issue than people originally think. Common ground is also extremely important because it gives both people involved something to work towards that they both can agree on. Once a common ground has been reached, it makes it a lot easier for issues to be resolved.
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