After reading chapter 2, I learned that the process view of conflict has five different steps; the prelude to conflict, triggering event, initiation of conflict, differentiation phase, and resolution phase. In order to successfully reach the final step, which is the resolution, one must go through all the other steps.
I take a non-process view of communication by not going through all the steps, which in my relationships causes friction. By not going through the process, I do not let myself or whom I am talking to, reach a resolution. I have not usually thought of this process, instead I just let the conflict begin and then bump heads with the other person until we either reach a solution or just stop talking about it and never reach an end.
To change my view of this process, I should try to go through every step instead of just trying to jump from the beginning of the conflict to a forced resolution. By taking each step one at a time, will give way to much more opinions and views of what the best resolution is.
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